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Return Policy

Metallurgical Supplies A Metallography World Corporation Return Policy

Last updated [09/15/2017]

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only]. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, [please email customer service at returns@metallurgicalsupplies.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:

METALLURGICAL SUPPLIES

ATTN: RMA #001122334455 (THIS NUMBER WILL BE PROVIDED TO YOU UPON APPROVAL OF YOUR RETURN)

155 ISABELLE STREET 

BUFFALO, NY 14207

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Return shipping charges will be not be covered by us at all unless we have email you a written email stating that we will for some mysterious reason.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least 5 (five) days to process returns from the receipt of your item to process your [return/exchange/return or exchange]. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company or issue a check or issue you only an account credit We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned [or exchanged]:

-Special Ordered Items
-Equipment
-Custom made product

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

 Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+1 (844) 784-6518 or

via email directed emails to returns@metallurgicalsupplies.com